Take a look at our FAQ to see if we can help you with your question.
If you wish to speak with us, please call our reservations office; 01766 516024
Our reservations office is open from Monday to Friday from 9:00 am to 4:00 pm and every day from Saturday, March 25th.
ticket reservation
WHAT DAYS IS IT OPEN?
Our 2023 services begin Saturday, May 25thANDMarch and lasts until the end of October. You can find detailed information about our services in our 'train traffic' book page.
HOW DOES THE PRICING SYSTEM WORK?
Ticket prices vary depending on your choice of experience.
Please see our 'train traffic' page for details.
ARE DOGS ALLOWED ON BOARD?
Yes, dog tickets cost £2 or £3 depending on the service.
Note: No dogs allowed in 1to connect / Gold class cars, excluding assistance dogs.
WHAT HAPPENS IF I HAVE A LARGE FAMILY GROUP?
If your group is more than 6 people, please call the reservations office...
WHAT ABOUT VISITORS WITH ADDITIONAL NEEDS OR LIMITED MOBILITY?
Visitors traveling in wheelchairs or people with limited mobility are encouraged to call the reservations office to reserve their tickets so that we can ensure easy access and adequate seating prior to their arrival.
Disabled passengers and their companions receive a 10% discount. Please call the reservations office for more information.
CAN I BOOK GOLD/1st SEATS? BOOK CLASS?
Yes, Go Gold packages are available for our Mountain Spirit, The Quarryman, Gelert Explorer, The Aberglaslyn, Snowdonia Star and The Harbourmaster.
Please see our 'gold services' for complete information on our 'Go Gold' experiences.
CAN I TAKE A SINGLE TOUR WITH THESE SERVICES?
Yes, one-way tickets (standard class only) can be booked by calling our reservations office.
CAN I BOARD BETWEEN INTERMEDIATE LANES AND DISABLE / RIDE SERVICES?
Yes, passengers can hop on and off services based on availability. All services, with the exception of Woodland Wanderer, will have passenger space allocated for travel between calls. When the train arrives, speak to the steward who will help you and show you the correct seats.
If your planned journey starts at one of our terminal stations, please contact the reservations office at that station before boarding the train. You can also contact us by phone or web chat on our website.
CAN I RETURN ON A LATER TRAIN?
Passengers cannot return on a later train if they have booked a return ticket. The only way to return on a later train is to book two separate return tickets.
I WANT TO MAKE A GROUP RESERVATION FOR A PARTY BUS
Group bookings are possible. We will be happy to discuss your needs and accommodate your group whenever possible. Call our reservations office or send us an email (see ourcontact page) for more information.
DO I HAVE TO BOOK TICKETS OR CAN I BOOK TICKETS AT THE RESERVATION OFFICE?
Although tickets can be purchased on the same day, availability is not guaranteed. We recommend everyone to book tickets in advance. Our experience last year was that most trains sold out early during peak season.
SHOULD I PRINT MY TICKET?
Both email confirmation of your tickets on your phone and a paper copy of your confirmation are acceptable, so feel free to do so, but it's not required. You must show your reservation number at the check-in desk upon arrival.
DO COMPANY MEMBERS NEED TO BOOK IN ADVANCE?
Yes, Ffestiniog Railway Society and Welsh Highland Railway Society members can book online and use their membership number plus prefix to receive travel discounts.
Members can also call the reservations office to reserve their tickets.
WHAT ABOUT ASSOCIATED ORGANIZATIONS?
Holders of Rail Employee Travel Privilege Cards, HRA InterRail Passes, Great Little Trains of Wales Discount Cards and Talyllyn Railway Society Members should contact the Reservations Office to check availability of discounts and make reservations.
CAN I USE MY GIFT VOUCHERS TO BOOK TICKETS?
Yes, gift card holders can use their card to make reservations online or over the phone.
gastronomy
IS SPOONER'S CAFE OPEN?
Spooner's is open during the following hours:
Cafeteria
The cafeteria is open every day from 9:00 am to 4:00 pm, except Saturdays from 9:00 am to 5:00 pm.
Bar
Saturday – 12h00 to 23h00
Sunday – 12:00 to 20:00
Monday – 12:00 pm to 4:00 pm
Tuesday – 12:00 to 22:00
Wednesday – 12:00 to 22:00
Thursday – 12:00 to 22:00
Friday – 12h00 to 23h00
Our popular theme night takes place on Thursdays from 5pm to 8pm.
The Sunday carvery is offered on Sundays between 12:00 and 15:00
You can find detailed information about opening hours atSite da Spooners.
WILL TEA ROOMS AT TAN-Y-BWLCH BE OPEN?
Tan-y-Bwlch tearooms are open from 10am to 5pm. 4pm to 4pm, seven days a week.
WILL CAERNARFON CAFÉ DE WINTON STATION BE OPEN?
Caffi De Winton at Caernarfon train station is open 7 days a week from 9am to 3pm. The station shop is open from 9 am to 5 pm.
CAN I TAKE MY OWN FOOD ON THE TRIP?
Yes, you can bring your own food for the trip.
other facilities
WHERE CAN I PARK AT PORTHMADOG STATION?
Parking for our visitors is available in the gated area at the end of the Llyn Bach car park, a short walk from Porthmadog Harbor station.Parking is free for train passengers in this section only.. The rest of this car park is managed by the City Council and the respective amount must be paid. Follow the instructions on your booking confirmation. Handicap pass holders can park at the station and must report to the station operator upon arrival.
WHERE CAN I PARK AT CAERNARFON STATION?
Parking is available at the nearby Slate Quay car park. This is a municipal race and the appropriate fee must be paid. In this multi-storey car park in front of the station building, there are spaces for disabled pass holders. Please note that there are no parking spaces at the train station.
ARE THERE TOILETS AT THE STATIONS?
Yes, there are toilets at Porthmadog Harbour, Tan-y-Bwlch, Beddgelert and Caernarfon stations that are open when the station buildings are open to the public.
Are there toilets on board the train?
Our "Woodland Wanderer" service DOES NOT have toilets on board; However, toilets are available during the layover at Tan-y-Bwlch station.
Our 'Mountain Spirit', 'Gelert Explorer', 'The Aberglaslyn', 'Snowdonia Star' and 'The Harbourmaster' have small toilets on board, however we recommend that you use the station toilets whenever possible.
IS THERE STORAGE FOR TROLLEY TROLLEY?
Yes, however please note that our train carriages have limited space to store large strollers. However, folding strollers can be stored under or near your seat.
NOTE: Make sure they do not obstruct carriage movement.
WILL THE PORTHMADOG PORT STATION SHOP BE OPEN?
Our Porthmadog Harbor Station shop is open Thursday to Sunday from 10am to 2pm.
IS THE CAERNARFON STATION STORE OPEN?
Opening hours for our store at Caernarfon train station are:
closed on mondays
March: 10:00 am – 2:00 pm
Wednesday: 10:00 am – 2:00 pm
Thursday: 10:00 am – 2:00 pm
Friday: closed
Saturday: 10:00 am – 2:00 pm
Domingo: 10:00 – 14:00
Generally
WHICH LOCOMOTIVES WILL WORK IN THE SERVICES?
Due to the fluid nature of the listing, we cannot specify which locomotive will be on a given train. We reserve the right to change powertrain at short notice, which on very rare occasions may be a diesel when nothing else is available.
CAN YOU GUARANTEE THAT MY TRAIN WILL BE TRANSPORTED BY STEAM?
No. Although we strive to run all of our services on steam, there are currently concerns about the availability of adequate coal and therefore we prefer to operate with a diesel engine rather than without.
In the event of a breakdown, we may have to resort to a diesel engine.